TEDDYBOY Return & Refund Policy
1. Returns and Exchanges
Timeframe: Returns or exchanges are accepted within{" "}
from the date of delivery.
Reverse Shipment Fee: A fee of up to ₹100 per item
may be deducted as per our Fair Usage Policy.
Return Pickup Attempts
- Pickups attempted within 24–48 hours from request date.
- Maximum of three pickup attempts.
- Subject to service availability in your area.
2. Refund Process
For COD Orders
Refunds will be processed to your TeddyBoy Wallet{" "}
within 1–2 working days after return pickup is completed.
Wallet balance can be tracked via the TeddyBoy platform.
Note: COD payments can be refunded via Direct
Bank Transfer or UPI, usable for future purchases.
For Prepaid Orders
Refunds will be credited to your original payment method within
1–2 working days after the return pickup is completed.
-
Reward points, store credits & shipping charges (if any) are
non-refundable.
3. Conditions for Returns
- Items must be in their original condition with intact tags.
-
Products that are visibly used, worn, or returned in poor
condition will not qualify for a refund.
4. Non-Returnable Items / Exclusions
To maintain hygiene standards, returns are not accepted for:
- Accessories
- Sunglasses
- Perfumes
- Masks
- Innerwear (boxers, briefs, trunks)
Note: TEDDYBOY reserves the right to update excluded
categories without prior notice.
5. Self-Shipping for Returns
If reverse pickup is unavailable in your area, please ship the
product(s) to:
TEDDYBOY WAREHOUSE
G-16 Lawrencce Road Industrial Area, 2nd Floor
Delhi 110035, India
Shipping Instructions
- Pack items securely to prevent loss or damage.
-
Include your Order ID and registered mobile
number on the package.
- Ensure items are unused with original tags and packaging.
Reimbursement
-
Prepaid orders: Full amount + ₹100 courier reimbursement (to bank
account).
- COD orders: Refund credited to customer account.
Note: Do not use The Professional Couriers (not
accepted). We recommend Speed Post for reliable
service.
6. Terms and Conditions
-
Customer must provide accurate bank account details for refunds.
TEDDYBOY is not liable for errors.
-
If you receive delivery confirmation but not the package, report
it within .
7. Reporting Damages
If the product is damaged or below standards at delivery, notify us
within via:
After inspection of the returned product, we’ll inform you about
refund eligibility. Refunds are processed within{" "}
from confirmation.
For help, contact us on Instagram or WhatsApp — we’re happy to
assist!